TERMS & CONDITIONS

TERMS AND CONDITIONS FOR THE USE OF THE ALISTAIR CHILL WEBSITE

WELCOME TO OUR WEBSITE. IF YOU CONTINUE TO BROWSE AND USE THIS WEBSITE, YOU ARE AGREEING TO COMPLY WITH AND BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS OF USE, WHICH TOGETHER WITH OUR PRIVACY POLICY GOVERN ALISTAIR CHILL’S RELATIONSHIP WITH YOU IN RELATION TO THIS WEBSITE. IF YOU DISAGREE WITH ANY PART OF THESE TERMS AND CONDITIONS, PLEASE DO NOT USE OUR WEBSITE. 

THE TERM ALISTAIR CHILL OR ‘HAYDEN PERLIE’ OR ‘US’ OR ‘WE’ REFERS TO THE WEBSITE WHOSE REGISTERED ADDRESS IS 10 ANSON ROAD, #22-02, INTERNATIONAL PLAZA, SINGAPORE S079903. THE TERM ‘YOU’ REFERS TO THE USER OR VIEWER OF OUR WEBSITE.

AUTHORIZED BY OF ALISTAIR CHILL B.V. REGISTERED OFFICE BEING BEURSPLEIN 37, 3011AA ROTTERDAM, NETHERLANDS.

 

THE USE OF THIS WEBSITE IS SUBJECT TO THE FOLLOWING TERMS OF USE:

THE CONTENT OF THE PAGES OF THIS WEBSITE IS FOR YOUR GENERAL INFORMATION AND USE ONLY. IT IS SUBJECT TO CHANGE WITHOUT NOTICE.

NEITHER WE NOR ANY THIRD PARTIES PROVIDE ANY WARRANTY OR GUARANTEE AS TO THE ACCURACY, TIMELINESS, PERFORMANCE, COMPLETENESS OR SUITABILITY OF THE INFORMATION AND MATERIALS FOUND OR OFFERED ON THIS WEBSITE FOR ANY PARTICULAR PURPOSE. YOU ACKNOWLEDGE THAT SUCH INFORMATION AND MATERIALS MAY CONTAIN INACCURACIES OR ERRORS AND WE EXPRESSLY EXCLUDE LIABILITY FOR ANY SUCH INACCURACIES OR ERRORS TO THE FULLEST EXTENT PERMITTED BY LAW.

YOUR USE OF ANY INFORMATION OR MATERIALS ON THIS WEBSITE IS ENTIRELY AT YOUR OWN RISK, FOR WHICH WE SHALL NOT BE LIABLE. IT SHALL BE YOUR OWN RESPONSIBILITY TO ENSURE THAT ANY PRODUCTS, SERVICES, OR INFORMATION AVAILABLE THROUGH THIS WEBSITE MEET YOUR SPECIFIC REQUIREMENTS.

THIS WEBSITE CONTAINS MATERIAL THAT IS OWNED BY OR LICENSED TO US. THIS MATERIAL INCLUDES, BUT IS NOT LIMITED TO THE DESIGN, LAYOUT, LOOK, APPEARANCE AND GRAPHICS. REPRODUCTION IS PROHIBITED OTHER THAN IN ACCORDANCE WITH THE COPYRIGHT NOTICE, WHICH FORMS PART OF THESE TERMS AND CONDITIONS. 

UNAUTHORISED USE OF THIS WEBSITE MAY GIVE RISE TO A CLAIM FOR DAMAGES AND/OR BE A CRIMINAL OFFENCE.

FROM TIME TO TIME, THIS WEBSITE MAY ALSO INCLUDE LINKS TO OTHER WEBSITES. THESE LINKS ARE PROVIDED FOR YOUR CONVENIENCE TO PROVIDE FURTHER INFORMATION. THEY DO NOT SIGNIFY THAT WE ENDORSE THE WEBSITE(S). WE HAVE NO RESPONSIBILITY FOR THE CONTENT OF THE LINKED WEBSITE(S).

USE OF THIS WEBSITE AND THESE TERMS ARE GOVERNED BY THE LAWS OF SINGAPORE. ANY CLAIM RELATING TO THE USE OF THE WEBSITE SHALL BE HEARD BY SINGAPORE COURTS.

TERMS AND CONDITIONS OF SALE FOR THE ALISTAIR CHILL WEBSITE

ANY PURCHASE OR ATTEMPTED PURCHASE OF ANY PRODUCTS OFFERED ON HAYDENPERLIE.COM WEBSITE IS SUBJECT TO THESE SALE TERMS. WHEN YOU ORDER ON THE HAYDENPERLIE.COM WEBSITE, YOU ARE HEREBY ACCEPTING THESE SALE TERMS. 

(1) GENERAL TERMS OF PURCHASE

(A) PRODUCTS ON HAYDENPERLIE.COM OR ALISTAIR CHILL ITEMS ARE NOT FOR RESALE. ONLY PERSONAL USE IS ALLOWED FOR THESE ITEMS. ALISTAIR CHILL PRODUCT RESALE OR DISTRIBUTION IS ENTIRELY PROHIBITED.

(B). ONLY THE COUNTRIES IN THIS AFFILIATED LIST MAY RECEIVE PRODUCTS ORDERED VIA THE HAYDENPERLIE.COM WEBSITE: THE EUROPEAN UNION, INDONESIA, MALAYSIA, SINGAPORE, TAIWAN, THAILAND, AND VIETNAM. THERE ARE SOME PRODUCTS THAT CANNOT BE SHIPPED TO ALL LOCATIONS. OUR CUSTOMER SERVICE WILL CONTACT YOU IF YOU TRY TO ORDER A PRODUCT THAT CANNOT BE SHIPPED TO YOUR COUNTRY. THE COMPLETE LIST OF RESTRICTIONS CAN BE FOUND IN THE SHIPPING AND DELIVERY SECTION.

(C) THE RIGHT TO CANCEL. IN ITS SOLE DISCRETION AND WITHOUT INCURRING ANY LIABILITY, ALISTAIR CHILL RESERVES THE RIGHT TO CANCEL ANY ORDER PLACED BY A CUSTOMER, INCLUDING, WITHOUT LIMITATION, ANY ORDERS FROM A CUSTOMER WITH WHOM IT HAS A DISPUTE RELATING TO A PREVIOUS ORDER OR IF ALISTAIR CHILL HAS REASONABLE CAUSE TO SUSPECT THAT A CUSTOMER HAS VIOLATED THE TERMS OR IS ENGAGING IN FRAUDULENT ACTIVITY.

(D) LIMITATION ON QUANTITY. YOU MAY NOT ORDER MORE THAN 6 ITEMS OF THE SAME SKU NUMBER ON THE HAYDENPERLIE.COM WEBSITE WITHIN THIRTY (30) CALENDAR DAYS TO ENSURE QUALITY OF SERVICE AND PRODUCT AVAILABILITY. SEVERAL CLASSES OF PRODUCTS MAY BE SUBJECT TO ADDITIONAL RESTRICTIONS.

(E) AVAILABILITY. ALL PRODUCT OFFERS DISPLAYED ON THE WEBSITE HAYDENPERLIE.COM ARE SUBJECT TO AVAILABILITY. AT ANY TIME AND WITHOUT NOTICE, ALISTAIR CHILL RESERVES THE RIGHT TO CHANGE ANY ITEMS PROPOSED ON THE WEBSITE HAYDENPERLIE.COM. EVEN THOUGH WE WORK HARD TO PROVIDE ACCURATE INFORMATION ABOUT THE AVAILABILITY OF PRODUCTS AT THE TIME OF THE ORDER, THERE COULD BE OCCASIONS WHERE ERRORS COULD EXIST, SUCH AS WHEN MANY ORDERS OF THE SAME PRODUCT ARE BEING PLACED BY MANY CUSTOMERS AT THE SAME TIME. AFTER PLACING YOUR ORDER, IF A PRODUCT IS UNAVAILABLE DUE TO A MATERIAL DELAY, YOU WILL RECEIVE AN EMAIL, TEXT MESSAGE, OR PHONE CALL WITH THE OPTION TO EITHER WAIT FOR THE PRODUCT TO BECOME AVAILABLE OR TO CANCEL YOUR ORDER. ANY AMOUNT CHARGED WILL BE REFUNDED IF YOU DECIDE TO CANCEL YOUR ORDER. IF PRODUCTS ARE NOT IN STOCK OR ARE NOT AVAILABLE, ALISTAIR CHILL SHALL NOT BE LIABLE.

(F) MINIMUM AGE. HAYDENPERLIE.COM REQUIRES THAT YOU BE AT LEAST 18 YEARS OLD IN ORDER TO MAKE A PURCHASE, AND BY MAKING A PURCHASE, YOU AGREE THAT YOU ARE AT LEAST 18 YEARS OLD. NO CHILDREN'S PRODUCTS OR SERVICES ARE SOLD BY ALISTAIR CHILL. THE WEBSITE, HAYDENPERLIE.COM IS NOT INTENDED FOR USERS UNDER THE AGE OF 18, AND NO PERSONALLY IDENTIFIABLE DATA ABOUT CHILDREN IS KNOWINGLY COLLECTED FROM THEM.

(G) USER ACTIVITIES. HAYDENPERLIE.COM WEBSITE MAY REQUIRE YOU TO REGISTER AN ACCOUNT IN ORDER TO USE SOME FEATURES OR SERVICES. THE CONFIDENTIALITY OF ANY INFORMATION RELATING TO YOUR ACCOUNT, INCLUDING YOUR PASSWORD, AND FOR ANY AND ALL ACTIVITY THAT TAKES PLACE IN YOUR ACCOUNT AS A RESULT OF YOUR FAILURE TO KEEP IT SECURE AND CONFIDENTIAL, RESTS SOLELY WITH YOU. YOU AGREE TO IMMEDIATELY NOTIFY ALISTAIR CHILL OF ANY UNAUTHORIZED USE OF YOUR ACCOUNT OR ANY OTHER SECURITY BREACH. DUE TO YOUR FAILURE TO KEEP YOUR ACCOUNT INFORMATION SECURE AND CONFIDENTIAL, YOU COULD BE HELD LIABLE FOR ANY LOSSES SUFFERED BY ALISTAIR CHILL OR ANOTHER USER OF OR VISITOR TO THE WEBSITE AS A RESULT OF SOMEONE ELSE ACCESSING YOUR ACCOUNT. AT OUR SOLE DISCRETION, WE MAY SUSPEND OR TERMINATE YOUR ACCOUNT'S ACCESS. FOR MORE INFORMATION, VIEW THE TERMINATION OF ACCESS SECTION.

(2) PURCHASE – CONFIRMATION

(A) PRE-ORDER SUMMARY. A SUMMARY PAGE WILL BE DISPLAYED FOR EACH PRODUCT ON THE WEBSITE HAYDENPERLIE.COM, WHICH MAY INCLUDE A PICTURE OF THE ITEM, ITS COLOR, THE UNIT PRICE, THE QUANTITY ORDERED, AND THE TOTAL AMOUNT DUE FOR YOUR ORDER. IT IS YOUR RESPONSIBILITY TO VERIFY THAT THIS INFORMATION IS ACCURATELY REFLECTED PRIOR TO CLICKING ON THE "PURCHASE" BUTTON. YOUR ORDER WILL BE SENT FOR PROCESSING ONCE IT IS CONFIRMED.

(B) VISUAL ACCURACY. ALTHOUGH WE MAKE EVERY EFFORT TO ENSURE THAT THE COLOR, DESIGN, AND STYLE OF ALISTAIR CHILL PRODUCTS ARE ACCURATE REPRESENTATIONS OF THE ACTUAL PRODUCTS, THERE MAY BE VARIATIONS DUE TO COLOR REPRODUCTION ON YOUR DEVICE'S SCREEN AND/OR MINOR PRODUCTION CHANGES, ESPECIALLY FOR HAND-MADE ITEMS. ANY ERROR OR INACCURACY IN THE PHOTOGRAPHS OR IMAGES OF ALISTAIR CHILL PRODUCTS DISPLAYED ON THE HAYDENPERLIE.COM WEBSITE SHALL NOT BE THE LIABILITY OF ALISTAIR CHILL. IF YOU HAVE ANY ADDITIONAL QUESTIONS ABOUT THE PRODUCTS, PLEASE EMAIL ASSISTANCE@ALISTAIRCHILL.COM.

(C) SUBMITTED ORDERS. ONCE YOUR ORDER HAS BEEN SUBMITTED FOR PROCESSING, IT CANNOT BE CHANGED OR CANCELED UNLESS ALLOWED BY THE TERMS OUTLINED IN THIS CLAUSE OR BY APPLICABLE LAW. YOU CONFIRM YOUR ACCEPTANCE OF THE SALE TERMS BY PLACING AN ORDER. AFTER YOU PLACE AN ORDER, AN ORDER SUMMARY WILL BE SENT TO YOU VIA EMAIL.

(D) RECORDS. THE TERMS OF THE TRANSACTIONS BETWEEN ALISTAIR CHILL AND ITS CUSTOMERS ARE ESTABLISHED BY ANY DATA COLLECTED BY THE WEBSITE HAYDENPERLIE.COM. ALISTAIR CHILL RESERVES THE SOLE RIGHT TO CANCEL OR REJECT AN ORDER AND THE DATA AND THE TERMS OF THE TRANSACTION ARE COLLECTED BY ALISTAIR CHILL IN THE EVENT OF A DISPUTE RELATING TO A TRANSACTION ENTERED INTO THE HAYDENPERLIE.COM WEBSITE.

(3) PRICING AND PAYMENT

(A) LISTED PRICE. ON THE WEBSITE HAYDENPERLIE.COM, ALL ALISTAIR CHILL PRODUCTS ARE DISPLAYED IN LOCAL CURRENCIES AND DO NOT INCLUDE TAXES OR SHIPPING COSTS (SEE SHIPPING AND DELIVERY). ALISTAIR CHILL RESERVES THE RIGHT TO CHANGE THE PRODUCT PRICES LISTED ON THE WEBSITE HAYDENPERLIE.COM AT ANY TIME WITHOUT NOTIFICATION. IF THE GOODS ORDERED WERE AVAILABLE AT THE TIME YOUR ORDER WAS CONFIRMED, YOU WOULD BE CHARGED THE PRICE DISPLAYED ON THE HAYDENPERLIE.COM WEBSITE AT THAT TIME. HOWEVER, ALISTAIR CHILL RESERVES THE EXCLUSIVE RIGHT TO REJECT OR CANCEL YOUR ORDER FOR ANY REASON, INCLUDING PRODUCT UNAVAILABILITY, INCORRECTLY PRICED ITEMS, OR INCORRECTLY DESCRIBED GOODS, WITHOUT INCURRING ANY LIABILITY.

(B)  MODE OF PAYMENT. ANY ORDER PLACED ON THE WEBSITE HAYDENPERLIE.COM MUST BE PAID FOR IMMEDIATELY AFTER ORDER CONFIRMATION. ONLY AFTER WE HAVE VERIFIED YOUR PAYMENT AND RECEIVED AUTHORIZATION TO PROCESS YOUR PAYMENT WILL WE PROCESS YOUR ORDER FOR SHIPPING. ONLY CREDIT CARDS ARE ACCEPTED BY THE HAYDENPERLIE.COM, AND ALL ORDERS CAN BE PAID FOR IN LOCAL CURRENCIES. AMERICAN EXPRESS, VISA, AND MASTERCARD ARE THE CREDIT CARDS WE ACCEPT. ALISTAIR CHILL RETAIL STORES DO NOT ACCEPT STORE CREDIT OR GIFT CERTIFICATES AS A METHOD OF PAYMENT ON THE WEBSITE HAYDENPERLIE.COM. ONLY AFTER THE ORDER IS PLACED WILL YOUR CARD BE DEBITED. ALISTAIR CHILL WILL ONLY CHARGE PRICES, TAXES, AND SHIPPING COSTS FOR AVAILABLE ITEMS IF ANY PRODUCTS IN YOUR ORDER ARE UNAVAILABLE. 

(C) TITLE. AS LONG AS FULL PAYMENT HAS NOT BEEN RECEIVED BY ALISTAIR CHILL, THE PRODUCTS ORDERED FROM THE HAYDENPERLIE.COM WEBSITE ARE ALISTAIR CHILL'S PROPERTY. YOU ARE OBLIGED TO RETURN ANY PRODUCTS THAT ARE THE SUBJECT OF PAYMENT DISPUTES TO ALISTAIR CHILL IMMEDIATELY UPON REQUEST AND ASSUME ANY RISKS SUCH AS LOSS, THEFT, AND DAMAGE RELATING TO SUCH PRODUCTS IN THE EVENT OF ANY PAYMENT DISPUTES.

(4) SHIPPING AND DELIVERY

( FOR POST OFFICE BOXES, APO/FPO, HOTEL, OR MOTEL ADDRESSES, YOUR ORDER WILL BE REJECTED IF ANY SUCH DELIVERY ADDRESSES ARE ENTERED. THE DELIVERY ADDRESS SPECIFIED DURING THE ORDERING PROCESS WILL BE WHERE THE GOODS WILL BE SHIPPED. NOT EVERY PRODUCT IS AVAILABLE FOR WORLDWIDE SHIPPING. YOU WILL BE CONTACTED BY CUSTOMER SERVICE IF REGIONAL LAWS OR OTHER REGULATIONS PROHIBIT THE SHIPPING OF PRODUCTS TO YOUR SPECIFIED ADDRESS.

(B) SIGNATURE. FOR DELIVERY, AN ADULT AGED 18 YEARS OR OLDER’S SIGNATURE MAY BE REQUIRED. THE CUSTOMER ASSUMES FULL RESPONSIBILITY FOR THE PRODUCT ONCE A SIGNATURE IS OBTAINED.

(C) SHIPPING FEES. DURING THE ORDERING PROCESS, YOU WILL BE PROMPTED TO CHOOSE YOUR PREFERRED METHOD OF SHIPPING; THE METHOD YOU SELECT WILL DETERMINE THE DELIVERY FEES. BEFORE YOU CONFIRM YOUR ORDER, ALISTAIR CHILL WILL INCLUDE THE SHIPPING FEES FOR THE SHIPMENT METHOD OF YOUR CHOICE IN THE ORDER SUMMARY DISPLAYED ON THE HAYDENPERLIE.COM WEBSITE. YOU ARE REQUIRED TO PAY THIS SUM ON TOP OF THE PRICE OF THE ORDERED GOODS, INCLUDING TAXES. ALISTAIR CHILL RESERVES THE RIGHT TO SHIP PORTIONS OF YOUR ORDER. IN THIS CASE, A SINGLE SHIPMENT WILL BE USED TO CHARGE YOUR CARD FOR THE GOODS SHIPPED.

CURRENT SHIPPING COSTS:

STANDARD: COMPLIMENTARY

EXPRESS: EXPRESS FEES RANGE AND ARE DEPENDENT ON THE SHIPPING ADDRESS YOU SELECT.

(D)    YOU WILL BE INFORMED DURING THE ORDERING PROCESS OF THE TIME REQUIRED FOR DELIVERY AS WELL AS THE VARIOUS DELIVERY OPTIONS AVAILABLE FOR YOUR PURCHASED ITEMS. A FEW DELIVERY OPTIONS MAY NOT BE AVAILABLE OR MAY TAKE LONGER IN SOME CASES OR FOR SOME REGIONS, PRODUCT DELIVERY DELAYS COULD OCCUR. YOU WILL BE CONTACTED BY OUR CUSTOMER SERVICE TEAM TO PROVIDE MORE INFORMATION AND A NEW ESTIMATED SHIPPING DATE IF YOUR ORDER, OR A PORTION OF IT, CANNOT SHIP WITHOUT A MATERIAL DELAY.

CURRENT EXPECTED DELIVERY TIMING:

STANDARD: BETWEEN THREE (3) AND SEVEN (7) WORKING DAYS, BASED ON LOCATION.

EXPRESS: USUALLY DELIVERED WITHIN TWO BUSINESS DAYS, FOR ORDERS PROCESSED BEFORE 10 A.M. (GMT+08:00)

(E) TAXES. IN ACCORDANCE WITH THE SHIPPING ADDRESS PROVIDED AND AS REQUIRED BY APPLICABLE LAWS AND REGULATIONS, ALISTAIR CHILL CHARGES AND COLLECTS REGIONAL TAXES FOR ONLINE TRANSACTIONS. DURING THE ORDERING PROCESS, THE ESTIMATED COST OF THESE TAXES WILL BE PROVIDED, AND THE FINAL SALES TAX (IF APPLICABLE) WILL BE CALCULATED WHEN YOUR ORDER IS SHIPPED. THIS COULD DIFFER FROM THE PROJECTED TAX AMOUNT. YOUR RESPONSIBILITY IS TO ESTIMATE AND PAY ANY APPLICABLE TAXES IF ALISTAIR CHILL IS NOT REQUIRED TO COLLECT TAXES.

(F) DELIVERY PROBLEMS. DELIVERY ISSUES THAT GO LONGER THAN TEN (10) BUSINESS DAYS SHOULD BE REPORTED AS SOON AS POSSIBLE TO OUR CUSTOMER SERVICE. YOU MUST NOTIFY US WITHIN THIRTY (30) CALENDAR DAYS OF THE DAY YOUR ORDER WAS CONFIRMED IN ORDER FOR YOUR CLAIM OF DELIVERY FAILURE OR LATE DELIVERY TO BE CONSIDERED VALID. UPON DELIVERY, IT IS YOUR RESPONSIBILITY TO VERIFY THAT YOUR SHIPMENT IS CORRECT. THE NATURE OF THE ISSUE SHOULD BE NOTED ON THE DELIVERY NOTICE AND YOUR SIGNATURE SHOULD BE AFFIXED, IF THERE ARE ANY DISCREPANCIES WITH YOUR ORDER, SUCH AS DAMAGED OR MISSING ITEMS. AS SOON AS POSSIBLE, BUT IN NO EVENT LATER THAN TEN (10) DAYS AFTER RECEIVING THE GOODS, YOU MUST CONTACT ALISTAIR CHILL FOR YOUR CLAIM TO BE VALID, PLEASE PRESERVE ALL PACKAGING, INCLUDING THE SHIPPING BOX FOR PHOTOS AND PROOF.  

(5) WARRANTY

HAYDEN PERLIE SUNGLASSES IS OFFERED WITH A 1-YEAR MANUFACTURER’S WARRANTY FROM INVOICE DATE AGAINST ANY MANUFACTURER’S DEFECTS, DEFINED AS THE BREAKING OF SOLDER OR WELD POINTS, DISCOLORATION OF FINISHES NOT ASSOCIATED WITH NORMAL WEAR, LOOSENING OF EMBEDDED HINGES, ETC., AND ANY ANCILLARY PART OR DETAIL OF A FRAME THAT IS DEFECTIVE. ABUSED EYEWEAR WILL NOT BE WARRANTED UNDER ANY CONDITIONS. PLEASE CONTACT CUSTOMER SERVICE FOR MORE INFORMATION. 

(6) RETURNS AND EXCHANGES

(A) RETURNS AND EXCHANGES. WITHIN FOURTEEN (14) CALENDAR DAYS OF THE DELIVERY DATE, YOU MAY RETURN ANY FULL-PRICED ITEM YOU ORDERED FROM THE HAYDENPERLIE.COM WEBSITE FOR AN EXCHANGE OR REFUND. TO BE ELIGIBLE FOR RETURNS, PRODUCTS MUST BE IN THEIR ORIGINAL PACKAGING, UNUSED, UNALTERED, AND IN THE SAME CONDITION AS WHEN RECEIVED WITH THE EYEWEAR CASE, POUCH BAG AND ACCESSORIES ATTACHED,  (INCLUDING, IF POSSIBLE, THE ORIGINAL DELIVERY BOX). ADDITIONALLY, THE ORIGINAL INVOICE MUST BE PROVIDED. ALISTAIR CHILL STRICTLY RESERVES THE RIGHT TO JUDGE WHETHER THE PRODUCTS ARE RETURNED IN THEIR ORIGINAL CONDITION. THE PRODUCTS WILL BE RETURNED TO YOU IF ALISTAIR CHILL DETERMINES THEY ARE NOT IN THEIR ORIGINAL CONDITION. PLEASE GIVE YOUR RETURN PROCESSING UP TO FOURTEEN (14) DAYS.

IF YOU USE OUR PRE-PAID LABELS, RETURNING A PRODUCT FOR EXCHANGE OR A REFUND WILL NOT COST YOU ANYMORE. PLEASE LOG INTO YOUR ALISTAIRCHILL TO RETURN A PRODUCT CONTACT US AT cs@alistairchill.com, WE WILL EMAIL YOU A PRE-PAID SHIPPING LABEL AND A RETURNS MERCHANDISE AUTHORISATION (RMA). THE INVOICE OR DURING THE RETURN PROCESS MAY CONTAIN ADDITIONAL INSTRUCTIONS. YOU MUST SEND A PRODUCT TO US USING OUR CARRIER USING OUR SYSTEM OF PRE-PAID RETURN LABELS IN ORDER TO RETURN IT AT NO ADDITIONAL COST. ALISTAIR CHILL DOES NOT AWARD TITLE TO RETURNED GOODS UNTIL WE RECEIVE THEM.

(B) RESTRICTIONS.

(I) PERSONALISED OR ALTERED PRODUCTS. ANY ITEM PURCHASED FROM THE WEBSITE HAYDENPERLIE.COM THAT HAS BEEN CUSTOMIZED, ALTERED, TAILORED, WORN, OR CLEANED IN ANY WAY IS NOT ELIGIBLE FOR RETURN, EXCHANGE, OR REFUND.

(II) DISCOUNTED AND OTHER NON-REFUNDABLE PRODUCTS. ALL ITEMS PURCHASED DURING A SALE ARE FINAL SALES AND ARE NOT ELIGIBLE FOR RETURNS, EXCHANGES, OR STORE CREDIT. PLEASE NOTE THAT UNTIL THE TIME OF SHIPMENT, WE ARE UNABLE TO GUARANTEE STOCK AVAILABILITY.   

(III) RETAIL LOCATIONS. MERCHANDISE BOUGHT IN ALISTAIR CHILL RETURNS TO THE WEBSITE HAYDENPERLIE.COM ARE NOT ALLOWED FROM RETAIL STORES. A SELECTION OF REGISTERED RETAIL STORES WILL ACCEPT RETURNS OF PRODUCTS BOUGHT ON THE WEBSITE HAYDENPERLIE.COM. FOR MORE INFORMATION, SEE THE IN-STORE RETURN SECTION BELOW.

(C) SHIPPING AND RETURN FEES. THE SHIPPING COSTS FOR THE FIRST DELIVERY WILL NOT BE REFUNDED IF YOU RETURN ANY PRODUCTS FOR EXCHANGE. HOWEVER, THE SHIPPING FEES FOR ONE EXCHANGE DELIVERY PER ORDER WILL NOT BE CHARGED TO YOU. ONLY ONE EXCHANGE IS PERMITTED PER ITEM. THE ORIGINAL SHIPPING COSTS WILL ONLY BE REFUNDED IF THE ITEMS ORDERED ARE PROVEN TO BE INCORRECT OR DAMAGED IF YOU REQUEST A REFUND.

(D) NON-PREPAID RETURNS. PLEASE CONTACT CUSTOMER SERVICE TO OBTAIN AN RMA (RETURN MERCHANDISE AUTHORISATION) NUMBER TO FILL ONTO THE PACKAGE AND THE SHIPPING ADDRESS TO SHIP TO IN THE REGION IF YOU ARE UNABLE TO USE OR DO NOT WISH TO USE OUR PRE-PAID LABEL SERVICE. YOUR PACKAGE MUST BE INSURED FOR ITS ENTIRE RETAIL VALUE. THIS IS YOUR SOLE RESPONSIBILITY. ALISTAIR CHILL SHALL NOT BE RESPONSIBLE OR LIABLE IF ANY ITEM YOU RETURN TO THE HAYDENPERLIE.COM WEBSITE. YOU AGREE TO BEAR ALL RISKS OF THE SHIPPING METHOD YOU HAVE CHOSEN, SUCH AS IF THE ITEM HAS BEEN LOST, MISDELIVERED, OR IS LATE. YOU WILL NOT RECEIVE A REFUND FOR YOUR RETURN SHIPPING COSTS OR YOUR ORIGINAL SHIPPING COSTS.

(G) IN-STORE RETURNS. WITHIN THIRTY (30) CALENDAR DAYS OF YOUR ORDER'S DELIVERY, YOU MAY RETURN PRODUCTS TO ANY RETAIL LOCATION OWNED AND OPERATED BY ALISTAIR CHILL. ANY THIRD-PARTY POINTS OF SALE, SUCH AS EYEGLASS STORES, DEPARTMENT STORES, OR CONSIGNMENTS, CANNOT ACCEPT RETURNS OF PRODUCTS PURCHASED THROUGH THE HAYDENPERLIE.COM WEBSITE. YOU MUST BRING THE ORIGINAL INVOICE TO BE ELIGIBLE FOR IN-STORE RETURNS. SHIPPING COSTS ARE NOT INCLUDED IN THE VALUE OF AN EXCHANGE AND WILL NOT BE REFUNDED. WWW.HAYDENPERLIE.COM CONTAINS A LIST OF OUR ALISTAIR CHILL RETAIL LOCATIONS.

(H) REFUNDS. ALISTAIR CHILL WILL MAKE ANY COMMERCIALLY REASONABLE EFFORT TO ENSURE THAT THE REFUND IS MADE WITHIN TEN (10) BUSINESS DAYS OF RECEIPT OF THE GOODS IF YOU REQUEST A REFUND FOR RETURNED PRODUCTS. ALL REFUNDS MUST BE PAID BACK IN THE ORIGINAL PAYMENT FORM. ALISTAIR CHILL WILL NEVER GIVE AN ELECTRONIC CREDIT USABLE ON THE WEBSITE HAYDENPERLIE.COM OR ISSUE A STORE CREDIT TO BE USED IN A RETAIL STORE OF ALISTAIR CHILL.

(I) REPAIRS. ITEMS NOT PURCHASED WITHIN ONE OF OUR GLOBALLY OPERATED ALISTAIR CHILL STORES ARE NOT ELIGIBLE FOR REPAIR OR REPLACEMENT BY ALISTAIR CHILL STORES. ALISTAIR CHILL OUTLETS, ONLINE RETAILERS, AND THIRD-PARTY STORES ARE INCLUDED IN THIS. 

 

ADDITIONAL TERMS

THE FOLLOWING ADDITIONAL TERMS ("ADDITIONAL TERMS") APPLY TO YOUR USE OF THE HAYDENPERLIE.COM WEBSITE AND ANY PURCHASE OR ATTEMPTED PURCHASE MADE BY YOU, FOR THE AVOIDANCE OF DOUBT.

(1) TERMINATION OF ACCESS

(A) TERMINATION. BY CONTINUING TO USE THE WEBSITE, YOU AGREE THAT ALISTAIR CHILL MAY, IN ITS SOLE DISCRETION AND WITHOUT NOTICE, TERMINATE ANY ACCESS YOU CURRENTLY HAVE TO THE WEBSITE AND/OR BLOCK ANY FUTURE ACCESS TO THE WEBSITE IF WE DETERMINE THAT YOU HAVE VIOLATED ANY TERMS, INCLUDING THE USE TERMS, THE ADDITIONAL TERMS, THE YOU ALSO AGREE THAT ANY VIOLATION OF OUR TERMS BY YOU WILL BE UNLAWFUL AND UNFAIR, WILL RESULT IN IRREPARABLE HARM TO ALISTAIR CHILL, AND WILL NOT BE ADEQUATELY COMPENSATED BY MONETARY DAMAGES. AS A RESULT, YOU CONSENT TO ALISTAIR CHILL OBTAINING ANY INJUNCTIVE OR EQUITABLE RELIEF IT DEEMS NECESSARY WITHOUT POSTING ANY BOND. ALISTAIR CHILL MAY ALSO HAVE OTHER REMEDIES AT LAW OR IN EQUITY IN ADDITION TO THESE REMEDIES. YOU ACKNOWLEDGE THAT ALISTAIR CHILL MAY TERMINATE YOUR ACCESS TO THE WEBSITE AT ANY TIME, FOR ANY REASON, INCLUDING (BUT NOT LIMITED TO): 

(1) REQUESTS FROM LAW ENFORCEMENT OR OTHER GOVERNMENTAL AGENCIES,

(2) REQUESTS FROM YOU THROUGH SELF-INITIATED ACCOUNT DELETION,

(3) DISCONTINUANCE OR MODIFICATION OF THE WEBSITE FOR ANY SERVICE OR PRODUCT OFFERED ON OR THROUGH THE WEBSITE, OR

(4) UNFORESEEN TECHNICAL ISSUES OR PROBLEMS.

(B) RECOVERY OF COSTS. YOU AGREE TO PAY ALL REASONABLE ATTORNEYS' FEES AND COSTS FOR SUCH ACTIONS, AS WELL AS ANY OTHER RELIEF, IF ALISTAIR CHILL ENTAKES ANY LEGAL ACTION AGAINST YOU AS A RESULT OF YOUR VIOLATION OF THESE TERMS. IF YOU VIOLATE ANY OF OUR TERMS, ALISTAIR CHILL IS NOT RESPONSIBLE TO YOU OR ANY THIRD PARTY FOR THE TERMINATION OF YOUR ACCESS TO THE WEBSITE.

(2) DISCLAIMER OF REPRESENTATIONS AND WARRANTIES

THE CONTENTS OF THE WEBSITE HAYDENPERLIE.COM ARE MADE AVAILABLE "AS IS" AND "AS AVAILABLE." ALISTAIR CHILL DOES NOT PROVIDE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE WEBSITE, THE PRODUCTS AVAILABLE THROUGH THE WEBSITE, OR THE ITEMS BEING SOLD TO YOU. ALISTAIR CHILL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, AND NONINFRINGEMENT, TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW. APART FROM THE MERCHANDISE DESCRIPTION CONTAINED IN OUR ORDER CONFIRMATION, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED. ALISTAIR CHILL DOES NOT REPRESENT, WARRANT, OR GUARANTEE THAT, WITHOUT LIMITING ANY GENERALITY OF THE FOREGOING, 

(A) THE WEBSITE IS FREE FROM VIRUSES, RANSOMWARE, WORMS, TROJAN HORSES, OR ANY DESTRUCTIVE AND MALICIOUS MATERIAL.

(B) ALL INFORMATION CONTAINED ON THE WEBSITE IS ACCURATE, COMPLETE OR UP TO DATE, OR

(C) THE WEBSITE IS FREE FROM DEFECTS OR INACCURACIES OR IF THE DEFECTS WILL BE CORRECTED.

ALISTAIR CHILL SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY DAMAGES OF ANY KIND WHATSOEVER ARISING OUT OF YOUR USE OF THE WEBSITE. BY USING THE HAYDENPERLIE.COM WEBSITE, YOU ASSUME ALL RISK FROM THE USE OF THE WEBSITE, THAT YOU ASSUME FULL RESPONSIBILITY FOR ANY AND ALL LOSS OF USE, LOSS OF DATA, AND ALL COSTS ASSOCIATED WITH ALL. THE ONLY WAY TO RESOLVE ANY PROBLEM WITH THE WEBSITE IS TO STOP USING IT. SOME OR ALL OF THE ABOVE WARRANTY DISCLAIMERS MAY NOT APPLY TO YOU IF LOCAL OR REGIONAL LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES.

(2) LIMITATION OF LIABILITIES; INDEMNITY.

ALISTAIR CHILL SHALL NOT BE RESPONSIBLE OR LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ACTUAL, DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE OR EXEMPLARY DAMAGES, WHETHER ARISING IN CONTRACT, TORT, OR ANY OTHER THEORY, INCLUDING, LOSS OF PROFIT OR OTHER INTANGIBLE LOSSES RESULTING FROM YOUR USE OR INABILITY TO USE, PERFORMANCE OF, OR INFORMATION PROVIDED THROUGH THE WEBSITE HAYDENPERLIE.COM, INCLUDING BUT NOT LIMITED TO. ALISTAIR CHILL, EVEN IF WE HAVE BEEN AWARE OF THE POSSIBILITY OF SUCH DAMAGES, SHALL HAVE NO LIABILITY FOR ANY DELAY, FAILURE TO DELIVER ITEMS, OR OTHERWISE FAILURE TO PERFORM ANY OBLIGATIONS SPECIFIED HEREUNDER IF SUCH DELAY, FAILURE, OR FAILURE IS WHOLE OR PARTIALLY CAUSED BY EVENTS BEYOND OUR REASONABLE CONTROL. DISREGARDING THE OTHER PROVISIONS OF THESE USE TERMS, ALISTAIR CHILL'S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED US$100.00 SHOULD ALISTAIR CHILL BE FOUND LIABLE TO YOU FOR ANY DAMAGE OR LOSS WHICH ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH YOUR USE OF THE WEBSITE.

SOME REGIONAL LAWS MIGHT NOT PERMIT RESTRICTIONS ON THE EXCLUSION OR LIMITATION OF SPECIFIC DAMAGES. THE ABOVE EXCLUSIONS, DISCLAIMERS, OR LIMITATIONS MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS IF THESE LAWS APPLY TO YOU. 

YOU CONSENT TO DEFENDING, INDEMNIFYING, AND HOLDING HARMLESS ALISTAIR CHILL, ITS AFFILIATES, AND EACH OF THEIR MANAGEMENT, DIRECTORS, EMPLOYEES, AND STOCKHOLDERS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, LOSSES, COSTS, AND EXPENSES, INCLUDING, BUT NOT LIMITED TO, REASONABLE ATTORNEY'S FEES AND COURT COSTS, THAT MAY RESULT FROM OR ARE RELATED TO YOUR USE OF THE WEBSITE.

(3) LAWS AND DISPUTES

OUR TERMS, INCLUDING THE SALE TERMS, USE TERMS, THE ADDITIONAL TERMS, AND THE PRIVACY POLICY, SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE SINGAPORE COURTS, WITHOUT REGARD TO ITS PRINCIPLES OF CONFLICTS OF LAWS, AND SHALL GOVERN ALL MATTERS ARISING OUT OF OR RELATING TO. IN THE EVENT OF A DISPUTE, THE SINGAPORE COURTS WILL HAVE EXCLUSIVE JURISDICTION OVER THE MATTER, AND BY   YOU CONSENT TO SUCH COURT'S EXCLUSIVE JURISDICTION. YOU HEREBY IRREVOCABLY AND UNCONDITIONALLY WAIVE THE DEFENSE THAT ANY ACTION, SUIT, OR PROCEEDING BROUGHT IN ANY SUCH COURT WAS BROUGHT IN AN IMPROPER FORUM AND AGREE NOT TO DO SO IN ANY COURT. WITHOUT HAVING TO POST A BOND OR SURETY, ALISTAIR CHILL SHALL BE ENTITLED TO SEEK AND OBTAIN ANY INJUNCTIVE OR OTHER EQUITABLE RELIEF TO PROTECT ITS RIGHTS UNDER THIS AGREEMENT.

(4) MISCELLANEOUS

(A) SEVERABILITY. THE REMAINING PROVISIONS SHALL REMAIN IN FULL EFFECT TO THE EXTENT PERMITTED BY LAW IF ANY PROVISION OF THE SALE TERMS, USE TERMS, PRIVACY POLICY OR ADDITIONAL TERMS IS DETERMINED TO BE INVALID, ILLEGAL OR UNENFORCEABLE.

(B) WAIVER. NO USE TERMS, SALE TERMS, OR ADDITIONAL TERMS FAILURE, FORBEARANCE, NEGLIGENCE, OR DELAY OF ANY KIND OR TO ANY EXTENT ON THE PART OF ALISTAIR CHILL IN CONNECTION WITH THE ENFORCEMENT OR EXERCISE OF ANY RIGHTS UNDER ALL TERMS, SUCH AS THE USE TERMS, THE SALE TERMS, OR THE ADDITIONAL TERMS.

(C) CONSTRUCTION AND INTERPRETATION. UNLESS OTHERWISE SPECIFIED, REFERENCES TO ARTICLES, SECTIONS, AND EXHIBITS ARE TO BE UNDERSTOOD TO BE REFERENCES TO THE RELEVANT ARTICLES OR SECTIONS OF THE USE TERMS, SALE TERMS, OR ADDITIONAL TERMS. TERMS LIKE "HEREIN," "HEREUNDER," AND OTHER SIMILAR COMPOUNDS OF THE WORD "HERE" SHALL MEAN AND REFER TO THIS ENTIRE SET OF TERMS RATHER THAN A SPECIFIC SECTION. THE PARAGRAPH HEADINGS AND TITLES ARE INCLUDED FOR CONVENIENCE OF REFERENCE ONLY; THEY ARE NOT TO BE CONSTRUED AS PART OF OR USED IN INTERPRETING THE TERMS, AND THEY HAVE NO BEARING ON ANY OF THE CONTENTS OF THE TERMS OR THEIR PROVISIONS.   ANY NOUN OR PRONOUN USED SHALL BE DEEMED TO INCLUDE THE PLURAL AS WELL AS THE SINGULAR AND ALL GENDERS UNLESS OTHERWISE SPECIFIED OR REQUIRED BY THE CONTEXT. THE PHRASE "WITHOUT LIMITATION" SHALL BE DEEMED TO FOLLOW THE WORDS "INCLUDES," "INCLUDING," AND OTHER SIMILAR COMPOUNDS OF THE WORD "INCLUDE" WHEN THEY ARE USED IN THIS TEXT, UNLESS IT IS SPECIFICALLY STATED OTHERWISE. ANY MENTION OF PRODUCTS, GOODS, OR MERCHANDISE SHALL MEAN THE ITEMS SOLD ON THE WEBSITE OF ALISTAIR CHILL.