SHIPPING & RETURNS

ALISTAIR CHILL OFFERS COMPLIMENTARY GROUND SHIPPING VIA OUR LOCAL CARRIERS PARTNERS FOR INDONESIA, MALAYSIA, SINGAPORE, TAIWAN, THAILAND, AND VIETNAM ORDERS. WE STRIVE TO DELIVER YOUR ORDER WITHIN 3 TO 7 BUSINESS DAYS; HOWEVER, WE SEEK YOUR UNDERSTANDING DURING PERIODS OF HIGH SALES VOLUMES SUCH AS THE HOLIDAY SEASON THAT YOUR ORDER MAY TAKE UP TO 14 DAYS TO SHIP.

ONCE YOUR ORDER IS SHIPPED, YOU WILL RECEIVE AN EMAIL WITH THE SHIPPING DETAILS AND A TRACKING NUMBER.  UPON ARRIVAL, YOUR ORDER MUST BE SIGNED TO ENSURE THE SAFE DELIVERY OF YOUR PURCHASE. IF YOU ARE UNABLE TO DO SO, OUR COURIER WILL CONTACT YOU AND RESCHEDULE THE DELIVERY. KINDLY NOTE THAT WE CANNOT SHIP TO POST OFFICE BOXES, APO/FPO ADDRESSES, FREIGHT FORWARDERS, HOTELS OR MOTELS.

EXCHANGES & RETURNS

ANY AND ALL SALES ARE FINAL. ALISTAIR CHILL OR ALISTAIRCHILL.COM DOES NOT OFFER RETURNS, EXCHANGES, OR STORE CREDIT ON ANY SALE ITEMS PURCHASED UNLESS YOUR ORDER IS FOUND TO CONTAIN A DEFECTIVE PRODUCT OR YOUR ORDER IS INCORRECT. ALL RETURNS MUST BE MADE WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DELIVERY DATE AND FOR PRODUCTS TO BE ELIGIBLE FOR RETURN, THEY MUST BE IN THEIR ORIGINAL CONDITION, UNUSED, UNALTERED, AND WITH ALL EYEWEAR CASES, POUCH BAGS AND ACCESSORIES ATTACHED, IN THE ORIGINAL PACKAGING AND PLASTIC WRAP (INCLUDING, IF POSSIBLE, THE ORIGINAL DELIVERY BOX). THE ORIGINAL INVOICE MUST ALSO BE PROVIDED.

TO EXCHANGE/RETURN A PRODUCT, PLEASE CONTACT CUSTOMER SERVICE AT ASSISTANCE@ALISTAIRCHILL.COM TO ASSESS YOUR ELIGIBILITY FOR RETURNS. FOR MORE INFORMATION ON RETURNS, PLEASE SEE OUR TERMS AND CONDITIONS. IT IS THE PURCHASER’S RESPONSIBILITY TO CHECK THAT YOUR ORDER IS CORRECT ON DELIVERY. IF THERE ARE ANY ISSUES, SUCH AS DAMAGED OR MISSING GOODS, YOU SHOULD NOTE THE NATURE OF THE PROBLEM BY HAND, IF POSSIBLE, ON THE DELIVERY NOTICE, AND SIGN. CONTACT MUST BE MADE WITH US AS SOON AS POSSIBLE BUT NO LATER THAN TEN (10) DAYS UPON DELIVERY. PLEASE KEEP ALL PACKAGING INCLUDING THE SHIPPING BOX FOR PHOTO PROOF.

THERE MAY BE CERTAIN LIMITATIONS FOR EXCHANGES AND RETURNS, LIKE ANY SALES ITEMS, ALTERED OR PERSONALIZED PRODUCTS, AND OTHER NON-RETURNABLE PRODUCTS. FOR MORE INFORMATION, SEE THE TERMS AND CONDITIONS.